FAQ
Frequently Asked Questions
1. Shipping and Payment
Which countries do you ship to?
We offer worldwide shipping, and all orders include free delivery. For more details check our Shipping Policy.
How long does delivery take?
Delivery usually takes 10–14 business days, depending on your location. Delays may occur due to customs or other external factors. For more information, refer to our Shipping Policy.
What is the shipping cost?
Shipping is free for all orders.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use it to monitor your package’s status. If your tracking number isn’t working, please wait 24–48 hours, as updates may take time. For further assistance, refer to our Shipping Policy.
What should I do if my item hasn't arrived yet?
- Check your tracking information for updates.
- If the tracking hasn’t updated in two weeks or your package is marked as delivered but cannot be located:
- Double-check your delivery address.
- Look around your property or ask neighbors.
- If you still need help, contact us at universeapprl@gmail.com. For more details, see our Shipping Policy.
What payment methods do you accept?
We accept:
- Credit and debit cards (Visa, Mastercard, American Express),
- Apple Pay,
- PayPal.
Can I change my shipping address after placing an order?
Yes, but only if your order hasn’t been shipped yet. Please contact our support team as soon as possible. See our Shipping Policy for more details.
2. Returns and Exchanges
How can I return or exchange an item?
You can return your item within 14 days of receiving it if it meets the conditions outlined in our Returns and Refunds Policy. We offer exchanges or refunds for eligible items.
Which items cannot be returned?
Sale items and personalized pieces are not eligible for returns. Refer to our Returns and Refunds Policy for more information.
Who covers the cost of return shipping?
Return shipping costs are covered by the customer, unless the item arrived with a major undisclosed fault. See our Returns and Refunds Policy for further clarification.
How long does it take to process a return?
Refunds are processed within 3–10 business days after we receive the returned item. See our Returns and Refunds Policy for more information.
3. Clothing and Sizing
How can I find the right size?
Each product page includes detailed measurements. Compare them with your own clothing for the most accurate fit.
What if the size doesn’t fit me?
Please ensure you carefully check the detailed measurements provided on each product page before making a purchase. We do not accept returns for items that do not fit. For more information, refer to our Returns and Refunds Policy.
4. General Questions
How can I stay updated on new arrivals?
Subscribe to our newsletter or follow us on social media.
Do you offer gift cards?
Yes, you can purchase gift cards in the Gift Cards section.
How do I contact customer support?
You can reach us via the Contact Us form or email us at universeapprl@gmail.com.