FAQ

Frequently Asked Questions

Do you ship worldwide?

Yes. We offer free worldwide shipping to destinations available at checkout.

How long does delivery take?

For UK orders, delivery can take up to 7–14 calendar days from purchase when an item first needs to be transferred to our UK fulfilment network. Items already available at UK fulfilment can arrive sooner. International delivery times vary by destination and carrier.

Will I receive tracking?

Yes, where tracking is available. Tracking details are sent after the parcel enters the relevant carrier network. It can take a short time for the first scan to appear.

Can I return an item?

Eligible online orders can be returned within 14 days of receipt. Please contact us within that period and follow the return instructions provided. For a change-of-mind return, the customer is responsible for the direct cost of return shipping unless we agree otherwise or applicable law requires us to cover it.

What if my item is faulty, damaged or incorrect?

Contact us as soon as possible at universeapprl@gmail.com with your order number and clear photos where possible. We will provide the appropriate remedy and cover reasonable return costs where required.

Are your items new?

Many Universe Apparel items are pre-owned, vintage or one-of-a-kind. Normal signs of age or wear may be present. We aim to show and describe any material flaws clearly in the listing.

How do I choose the right size?

Vintage and pre-owned sizing can differ from modern sizing, so check the measurements and description on each product page before purchasing. If you need help, contact us before ordering.

How can I contact you?

Email universeapprl@gmail.com. For order questions, include your order number.